The QMS, or Quality Management System, refers to the set of documented policies, processes, procedures and records that an organization uses to ensure that its products or services consistently meet requirements and customer expectations. It is designed to align internal operations, promote continuous improvement, and meet established quality standards and regulations.

Main Features and Functions of QMS (Quality Management System):

1. Documentation and Records: An effective QMS is often based on clear documentation that describes operational processes and procedures, as well as records that validate compliance.

2. Management Review: Involves the regular evaluation of the quality management system by the organization's leaders and managers to ensure its effectiveness and identify areas for improvement.

3. Training and Capacity Building: Continuous training of employees is vital to ensure that they understand and correctly apply processes and quality standards.

4. Monitoring and Measurement: Performance and compliance are regularly monitored and measured to identify variations and implement appropriate corrections.

5. Continuous Improvement: QMS promotes a culture of continuous improvement, encouraging the organization to constantly evaluate and refine its processes.

6. Non-Conformity Management: When products, processes or services are identified that do not meet established standards, the QMS provides a structured process for correction and prevention.

7. CEP (Statistical Process Control): It is an approach that uses statistical techniques to monitor and control production processes, identifying variations that can be corrected before they become defects. The CEP helps maintain consistency and predict deviations in the process, allowing proactive interventions.

8. Quality Inspections: Involves the systematic evaluation of products or services, or the processes by which they are produced, to ensure that they meet established standards. Inspections can occur at different stages of the production process and are essential to identify and correct flaws before products reach the end customer.

9. PDCA (Plan-Do-Check-Act): It is an iterative four-step cycle used for the control and continuous improvement of processes and products. PDCA encourages organizations to plan actions, execute them, verify the results and, based on this verification, act to make adjustments and improvements.

10. Internal and External Audits: Regularly, audits are carried out to verify compliance with internal and external standards, as well as to identify opportunities for improvement.

QMS Benefits:

• Consistency in Quality: By following defined processes and standards, organizations can ensure a consistent level of quality in their products or services.

• Reducing Errors and Waste: By proactively identifying inefficiencies and failures, organizations can reduce errors and waste.

• Regulatory Compliance: Many industries have specific quality regulations and standards. A QMS helps ensure these requirements are met.

• Improved Customer Satisfaction: A superior product or service generally leads to greater customer satisfaction, promoting loyalty and repeat business.

A QMS is more than just a set of documents or checklists; It is a strategic approach that places quality at the center of an organization's operations. Implementing and maintaining an effective quality management system can provide significant competitive advantages by promoting efficiency, compliance and, above all, customer trust.

Check out the Sequor product here

https://sequor.com.br/br/sequor-qms